TERMS & CONDITIONS

1. Appointments & Bookings

All appointments require a non-refundable booking fee to secure your slot. The booking

fee will be deducted from your total treatment cost on the day of your appointment. If you

wish to reschedule your appointment, at least 72 hours’ notice is required. Your booking

fee can then be transferred to your new appointment. Cancellations made within 72 hours,

or failure to attend (no-show), will result in the forfeit of your booking fee. If you wish to

rebook after a late cancellation or no-show, a new booking fee will be required.

 

2. Lateness

Please arrive on time for your appointment. If you are more than 10 minutes late, we may

not be able to carry out your treatment and your booking fee will be forfeited.

 

3. Medical Suitability

A consultation is required before any new treatment. It is your responsibility to disclose all

relevant medical information, allergies, and any changes to your health or medication prior

to treatment. We reserve the right to refuse treatment if it is not suitable or safe for you.

 

4. Results & Aftercare

Individual results vary depending on factors such as age, lifestyle, and skin condition. We

make no guarantee of specific results. You will receive aftercare instructions following your

treatment. It is your responsibility to follow them carefully to achieve the best outcome.

 

5. Refunds

Treatment fees and deposits are non-refundable once services have been provided.

Refunds are not offered for change of mind, dissatisfaction with expected results, or where

treatment has been performed correctly and safely.

 

6. Aesthetic Treatments

Treatments such as injectables, dermal fillers, skin boosters, and HIFU are medical-grade

procedures and should only be performed if deemed clinically suitable. A full consultation

and medical questionnaire must be completed prior to your first treatment. Results are

dependent on individual physiology, and top-up or maintenance treatments may be

required. Mild redness, swelling, or bruising can occur post-treatment. You must follow the

aftercare advice provided. Should you experience any adverse effects, contact the clinic

immediately.

 

7. Permanent Makeup (PMU)

PMU treatments include eyebrows, eyeliner, and lip blush. A patch test is required at least

48 hours prior to your first treatment. You must disclose any medical conditions, skin

sensitivities, or previous PMU work before your appointment. Results vary based on skin

type, age, lifestyle, and aftercare. A colour refresh or touch-up may be required 4–8 weeks

after your initial treatment. Fading over time is normal and not considered a fault. Aftercare

must be followed strictly to prevent infection or pigment loss.

 

8. Gift Vouchers & Promotions

Gift vouchers are non-refundable and valid for 12 months from the date of purchase

unless otherwise stated. Promotional offers cannot be used in conjunction with other

discounts or offers.

 

9. Liability

We are not liable for any loss, damage, or injury resulting from failure to follow pre- or

post-treatment advice, or from undisclosed medical information. By booking an

appointment, you confirm that you understand the nature of the treatment and agree to

proceed at your own risk.

 

10. Privacy & Data Protection

All client information is handled in accordance with UK GDPR and the Data Protection Act

2018. Your information is used solely for consultation, treatment, and clinic communication

purposes. We will not share your personal information with any third parties unless

required by law.

 

11. Complaints

We aim to provide a professional and high-quality experience at every visit. If you are

unhappy for any reason, please contact us directly within 7 days of your appointment so

we can resolve your concern promptly and fairly.