PRIVACY POLICY
At Olivia Cole, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when using our services, website, and social media platforms.
1. Information We Collect
We may collect the following information:
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Personal identification details: Name, date of birth, address, phone number, email.
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Medical information: Relevant health history, allergies, and other details necessary for safe treatment.
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Payment information: Payment details when booking or paying for treatments (handled securely).
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Website information: When you use our website, we may collect cookies, IP address, and browsing behaviour.
2. How We Use Your Information
We collect and use your information for the following purposes:
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To book and manage your appointments.
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To assess your suitability for treatments and provide safe care.
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To contact you regarding appointments, follow-ups, or important clinic information.
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To process payments securely.
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For internal record keeping and compliance with legal or insurance requirements.
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With your consent, to send marketing updates, offers, or newsletters (you can opt out at any time).
3. Sharing Your Information
We do not sell or rent your information to third parties.
We may share your data only when:
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Required by law or regulators.
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With insurers or prescribers, where necessary for your treatment and safety.
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With trusted service providers who help us run our business (e.g., booking software, secure payment providers).
All third parties are required to protect your data and only use it for the purpose we instruct.
4. Data Security
We take appropriate steps to keep your data safe, including secure electronic systems, password protection, and restricted access. Physical records (if any) are stored securely.
5. How Long We Keep Your Data
We will retain your personal data only as long as necessary:
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Medical and treatment records are kept in line with UK law and insurance requirements (usually 7 years).
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Marketing and contact information is kept until you opt out or request deletion.
6. Your Rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you.
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Request correction of any inaccurate information.
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Request erasure of your data, where legally possible.
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Restrict or object to processing of your data.
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Withdraw consent for marketing at any time.
Requests can be made by contacting us at nicole@oliviacolecosmetics.co.uk
7. Minors
We do not knowingly collect or store data from anyone under the age of 18 unless it is necessary for treatment and with proper parental/guardian consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
9. Contact Us
If you have any questions about this Privacy Policy or how we use your information, please contact us: