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Olivia Cole

Refund & Cancellation Policy

A LEGAL DISCLAIMER

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

REFUND POLICY - THE BASICS 

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

At Olivia Cole, we value your time and ours. To ensure fairness and clarity, please read our policy carefully before booking.

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1. Deposits

  • All treatments require a deposit to secure your appointment.

  • Deposits are non-refundable.

 

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2. Cancellations & Rescheduling

  • 72 hours’ notice or more: If you cancel or reschedule with at least 72 hours’ notice, your deposit may be transferred to a new date.

  • Less than 72 hours’ notice: If you cancel or reschedule within 72 hours of your appointment, your deposit will be lost.

  • Change of mind: If you decide not to go ahead with treatment altogether, your deposit will not be refunded.

 

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3. Late Arrivals

  • If you arrive more than 15 minutes late, we may not be able to carry out your treatment. In this case, your deposit will be lost.

 

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4. Medical Suitability

  • All treatments are subject to a consultation and medical assessment.

  • If you are found unsuitable for the treatment you booked, your deposit can be transferred to another service, but it is not refundable.

 

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5. Courses & Pre-Paid Treatments

  • Payments made for treatment courses, packages, or treatments paid in full are non-refundable.

  • Once a treatment has taken place, no refunds can be issued.

  • If you are unable to complete a course of treatments for personal reasons, any remaining sessions will be forfeited.

 

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6. Clinic Cancellations

  • In the unlikely event that we need to cancel your appointment, your deposit will be transferred to a new booking at a convenient date and time.

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7. Your Rights

This policy does not affect your statutory rights under UK consumer law.

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